Care Alerts
Care Alerts notify providers when an attributed patient has an emergency room visit or is admitted to or discharged from a hospital.
What Information Displays in Care Alerts?
Care Alerts include the following information about a patient:
- Admitting diagnosis
- Facility name
- Event type
- Date
- ER History
Who Can Receive Care Alerts?
Physicians, nurse practitioners, nurse-midwives and physician assistants in the specialties listed below can subscribe:
- Family Practice
- Internal Medicine
- General Practice
- Geriatrics
- Gynecology
- Obstetrics
- OB-GYN
- Pediatrics
- Urgent Care
How Can Providers Receive Care Alerts?
You can select how messages are received: direct message*, secure email and/or fax.
Direct messaging is a technology standard required by the Office of the National Coordinator (ONC)-certified EMR solutions for the secure exchange of clinical information via the Internet.
*Note: Direct messages are similar to email but are delivered right to your electronic medical record (EMR) system securely and in near-real time. Contact your EMR vendor to obtain a direct messaging address if you do not already have one.
Benefits of Receiving Care Alerts
Patient care management is improved through:
- Awareness of patient care received outside your office.
- Opportunities identified to close gaps in patient care.
- Better transition of care after hospital discharge.
Improve provider performance and patient outcomes in these Patrius Health Incentive Program measures:
- Follow-up after emergency department visit for patients with multiple high-risk conditions (FMC)
- Medication reconciliation
How to Enroll Online for Care Alerts:
- Log in to myBlue Provider.
- Click Blue Advantage Resources in the left-side menu.
- On the Patrius Health provider website, click Care Alerts Enrollment under Provider Tools in the main menu at the top.
- Select a provider in the Edit column to choose the preferred Care Alerts and delivery methods (see below).
- Pick the Care Alerts types: emergency room, hospital admission and/or hospital discharge.
- Choose the preferred delivery methods: direct message, email and/or fax. Enter the contact information for the selected delivery methods.
Frequently Asked Questions
What ER history information is included in Care Alerts?
The ER history includes admission date, diagnosis code and facility name over the last 12 months.
Do individual providers sign up, or can someone from the practice sign up all providers at the tax ID level?
Registration is at the NPI level, so each provider must enroll individually.
Once a provider is enrolled to receive Care Alerts, do they need to renew their enrollment?
Enrollments remain active until a user makes a change to their Care Alerts enrollment. Providers can change their enrollment details at any time, such as updating email/direct message addresses or changing the type of alerts they receive (hospital discharge, ER visit, etc.) via the Care Alerts Enrollment link.
Will Care Alerts only generate when an attributed member is admitted or discharged from a Patrius Health Network hospital or from any hospital?
Alerts on attributed members can come from any hospital, but only if Patrius Health is actively receiving admit, discharge and transfer (ADT) messages from that hospital through our clinical data exchange (CDE) connections.